Technology Utilization

 

We can help you create a short-term or multi-year technology plan that will create the maximum benefits in producing the outcomes that your clients need most.

 

Our approach, which benefits from 20 years of hands-on experience in developing, managing and deploying a wide variety of enterprise and departmental technology systems*, is to focus first on the specific outcomes that law department systems need to produce to support client service objectives.

 

Then, we help you systematically review and prioritize these needs to identify the most efficient and strategic approach to getting the most value from what you already have and the best options for systems that you may want to develop or acquire in the short or long-term. 

 

Our goal is to ensure that technology utilization is driven by your goals, objectives and user preferences rather than having your department captured by any particular vendor’s philosophy or system design.

 

 

* We have been directly involved in developing, acquiring and implementing a wide variety of LAN and web-based systems for law departments, including:  document management, matter management, e-billing, case and matter budgeting, law firm evaluation, client feedback, and 360° assessments as well as a wide variety of specialty workflow systems for managing legal projects with client and outside counsel access.

 

Typical Assignments

  • Research, through on-line Technology Utilization Survey, focus groups and / or interviews among the legal staff to identify unmet system and training needs

  • Planning sessions with department leadership, including use of technology utilization self-assessment scorecard

  • Development of a short or long-term technology plan that addresses key modifications to current systems, the best migration path to next-generation systems, training and needed resources

  • Assistance in working with internal support and outside vendors to ensure the most productive integration and refinement of current systems

  • Assistance in reviewing options and selecting specific vendors and systems based on departmental needs

Article Reprints

 

Using Technology to Support Law Department Transformation and Meet Client Needs This interview, published in Metropolitan Corporate Counsel in 1997, elaborates on the law department transformation process implemented at Prudential where Steve Nowlan was the Chief Operating Officer.  Beginning on page two, the article describes how technology played a key role in supporting the delivery of legal services to clients.

 

So Many Files, So Little Time  This 1998 article written by Steve Nowlan and published in Texas Lawyer focuses on the value of creating document and knowledge management systems to streamline knowledge capture and re-use.

 

 

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